How do I change the size of a SILVA product I've purchased?Updated 9 months ago
If you've received a SILVA product and the size isn't quite right, we understand that you'll want to get the perfect fit for your adventures. Our process for a size change involves returning your original item and placing a new order for the correct size. This method helps us ensure accuracy and efficiency in getting you the right product.
Here’s a quick guide:
Review Our Return Policy:
Before you start, please take a moment to read our comprehensive [Full Return Policy Page] to ensure your item is eligible for return (e.g., within the return window, unused, in original packaging).
Initiate Your Return Online:
- Please use our contact form to start the return order.
- You will receive a return shipping label, which you can print and attach to your package.
Prepare Your Return:
Pack your SILVA product securely in its original packaging, ensuring all components, tags, and manuals are included.
Ship Your Item:
Drop off your package at the designated carrier location. Please keep your return tracking number for your records.
Place a New Order:
While your return is on its way back to us, you can go ahead and place a new order on our website for the same product in the size you need. This ensures the quickest possible delivery of your correctly sized item.
Refund Processing:
Once we receive and inspect your returned item, we will process your refund according to our return policy. You will receive an email confirmation once the refund has been issued.