Compasses
Here you will find the most frequently asked questions about our compasses. Former, as well as current.
My compass has an air bubble inside – What Now?
Oh no, we're so sorry to hear you're having trouble with your compass! Unfortunately, this particular issue can't be repaired. But don't worry, we're here to help!. 1. Is there a warranty on my compass?. Yes, your compass comes with a 5-year warranty
My Compass is Depolarized – What Can I Do?
We're sorry to hear your compass has become depolarized. This is increasingly common due to the magnetic/electrical fields from everyday items like mobile phones, GPS devices, car keys, and car speakers. These fields can unfortunately polarize the co
What kind of liquid does the compass contain?
The compasses contain a kind of kerosene made from crude oil. It is a product that we buy from Shell, where we mix in an extra component that gives us the liquid we want. The component protects the needle from electrostatic discharge.
Why can't I refill my compass?
We do not recommend trying to refill your compass with liquid, as you need both the liquid (which we do not have to provide) and a vacuum machine.It is important to be aware that if you try this, the warranty on the compass will no longer apply.
Why do not all compasses have a global needle?
A global needle is a little slower and thus a little less accurate. Therefore, we also want all compasses adapted to the different magnetic zones, i.e MN, ME and MS.
Why E and W are inverted on the Spectra compass?
The explanation to why Spectra's "E" and "W" are inverted, compared to a regular compass, is that you do not need or can turn the compass housing! You realize that this is easiest if you take out a traditional compass with a rotating housing and comp
Information Regarding Initial NEO and NEO S Compass Deliveries
We want to inform our customers about a technical issue that affected a portion of our initial shipments of the NEO and NEO S compass models. Some compasses from the first delivery experienced problems related to the friction of the compass needle. T