Soft Flask is leaking from the thread. What should I do?Updated 9 months ago
We have a simple and effective solution for this! We have spare O-rings specifically designed to fix leaks coming from the thread. Replacing the O-ring is a straightforward process, and we even have a short video to guide you through the insertion.
Before you contact us:
- Identify the leak location: Please confirm that the leak is indeed coming from the thread where the cap screws onto the flask.
- Observe circumstances: Have you noticed any specific circumstances when the leaking is worse (e.g., when squeezed, when full, after a particular type of use)? This information can sometimes help us understand the issue better.
- Visual aid (optional but helpful): If possible, please take a photo or a short video showing the leak. This can be very helpful for our support team to quickly assess the issue and confirm that a new O-ring is the appropriate fix.
How to get a replacement O-ring:
If you've identified the leak as coming from the thread, please contact our customer support team. Provide them with the details of your leak, and if you have a photo or video, please share it.
You will have two main options:
- Receive a new replacement O-ring:We can send you a new O-ring, along with a link to our instructional video on how to easily insert it. This will often resolve the leaking issue without needing to replace the entire flask.
- Please confirm your delivery address and phone number are still the same.
- Receive a refund: If you prefer, we can also process a refund for the leaking soft flask.
Our goal is to ensure you have a positive experience with Silva products, and we're committed to helping you resolve this issue quickly.