Currently, we do not offer a direct repair service for our products. This decision is based on our commitment to minimizing our environmental footprint while developing innovative and durable products. We are increasingly focusing on modular product

Currently, we do not offer a direct repair service for our products. This decision is based on our commitment to minimizing our environmental footprint while developing innovative and durable products.&#xA0;We are increasingly focusing on modular product development. This means our products are being designed so that individual components can be more easily replaced. This approach will potentially allow us in the future to offer spare parts or provide instructions for you to carry out minor repairs yourself. By doing this, we aim to extend the lifespan of our products while conserving resources.&#xA0;In addition, we are concentrating on more environmentally friendly production. This includes using more sustainable materials, reducing waste, and&#xA0;optimizing&#xA0;our production processes. Our goal is to create products that are not only functional and durable but also make a positive contribution to environmental protection.&#xA0;We realize this&#xA0;doesn&apos;t&#xA0;offer a direct solution to your current problem. However, we encourage you to visit our website or contact us directly for information on&#xA0;possible warranty&#xA0;claims or goodwill arrangements. In many cases, we can&#xA0;assist&#xA0;you within the terms of the warranty or offer alternative solutions.&#xA0;

Do you offer a repair service?

In this case, please use our contact form. Our support team will try to help you with your search. Photos are particularly helpful if you do not know the item number or name.

In this case, please use <a href="https://silvasweden.com/en/pages/customer_service?hcUrl=%2Fen-GB%2Fcontact">our contact form</a>. Our support team will try to help you with your search. Photos are particularly helpful if you do not know the item number or name. &#xA0;

I am looking for a spare part but I cannot find it on the website?

We have a simple and effective solution for this! We have spare O-rings specifically designed to fix leaks coming from the thread. Replacing the O-ring is a straightforward process, and we even have a short video to guide you through the insertion. B

We have a simple and effective solution for this! We have spare O-rings specifically designed to fix leaks coming from the thread. Replacing the O-ring is a straightforward process, and we even have a short video to guide you through the insertion.Before you contact us:<ol data-sourcepos="13:1-16:0"><li data-sourcepos="13:1-13:134">Identify the leak location: Please confirm that the leak is indeed coming from the thread where the cap screws onto the flask.</li><li data-sourcepos="14:1-14:234">Observe circumstances: Have you noticed any specific circumstances when the leaking is worse (e.g., when squeezed, when full, after a particular type of use)? This information can sometimes help us understand the issue better.</li><li data-sourcepos="15:1-16:0">Visual aid (optional but helpful): If possible, please take a photo or a short video showing the leak. This can be very helpful for our support team to quickly assess the issue and confirm that a new O-ring is the appropriate fix.</li></ol>How to get a replacement O-ring:If you&apos;ve identified the leak as coming from the thread, please contact our customer support team. Provide them with the details of your leak, and if you have a photo or video, please share it.You will have two main options:<ol data-sourcepos="23:1-26:0"><li data-sourcepos="23:1-24:79">Receive a new replacement O-ring:We can send you a new O-ring, along with a link to our instructional video on how to easily insert it. This will often resolve the leaking issue without needing to replace the entire flask.<ul data-sourcepos="24:5-24:79"><li data-sourcepos="24:5-24:79">Please confirm your delivery address and phone number are still the same.</li></ul></li><li data-sourcepos="25:1-26:0">Receive a refund: If you prefer, we can also process a refund for the leaking soft flask.</li></ol>Our goal is to ensure you have a positive experience with Silva products, and we&apos;re committed to helping you resolve this issue quickly.

Soft Flask is leaking from the thread. What should I do?

Q: I own an older Silva marine instrument (e.g., a Silva 2200 log, depth sounder, or wind instrument). Can I get technical support, replacement parts, or a direct replacement from Silva?. A: Thank you for being a long-time Silva customer. Silva has a

Q: I own an older Silva marine instrument (e.g., a Silva 2200 log, depth sounder, or wind instrument). Can I get technical support, replacement parts, or a direct replacement from Silva?A: Thank you for being a long-time Silva customer. Silva has a rich history in marine navigation, and we appreciate your loyalty to our older products.However, our company&apos;s focus has evolved. While we continue to be a world-leading brand for outdoor navigation and headlamps, we no longer produce or support marine technical instruments (such as logs, depth sounders, and wind instruments).This means we do not have:<ul data-sourcepos="10:1-13:0"><li data-sourcepos="10:1-10:83">Direct technical documentation or specifications for these older marine products.</li><li data-sourcepos="11:1-11:24">Spare parts available.</li><li data-sourcepos="12:1-13:0">Direct replacement models or compatibility recommendations for these discontinued instruments.</li></ul>

Discontinued Marine Instruments

We assist you via phone weekdays from 10:00-11:30 & 12:30-16:00.

Silva

Answers if you are looking for parts for your product.

Repair and Spare

How do I make a return?

What do I do if I receive the wrong item in my order?

How do I apply promo/discount codes?

What do I do if my item(s) arrives damaged?

What is your cancellation policy?

Is tax / mva included in order to Norway?

How do I change the size of a SILVA product I've purchased?

Order

How do I track my order?

How long does delivery take?

Do you ship worldwide?

Is tax / mva included in my order to Norway?

Where can I purchase Silva products in my country?

Shipping

What colour temperature does Silva headlights have?

Previous backpack model

Backpacks

The battery in my older headlamp has run out of power. What can I do?

How do I check the battery status?

What is the difference between a Li-ION battery and a Alkaline battery?

Batteries

Eye Relief and Near Focus

Binoculars

My compass has an air bubble inside – What Now?

My Compass is Depolarized – What Can I Do?

What kind of liquid does the compass contain?

Why can't I refill my compass?

Why do not all compasses have a global needle?

Why E and W are inverted on the Spectra compass?

Information Regarding Initial NEO and NEO S Compass Deliveries

Compasses

Dry Bag Sizes

Dry bags

My Trail Runner Free 2 Headlamp Only Lights Up Occasionally – What's Wrong?

How do I clean my Trail Runner Free / Free 2 headband?

Can I turn off the Flow Light function?

What colour temperature do our Silva headlamps have?

Headlamps

How do I lock my poles in the locked position?

Poles

Can I use 500ml bottles in the Strive runnings vests?

Running Vests

Water Bladder Questions for Your Ski Belts (e.g., Flex 10)

Struggling to Open Your Water Bladder?

Running/Ski belts

Product questions